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Obsolete versions of Symantec (Norton Antivirus)
may report DNA Baser as possible threat
It is DNA Baser a threat?
No.
We are on the market since 2004. We are doing business with important companies, universities, laboratories and hospitals. None of them complained that DNA Baser accidentally or intentionally deleted data from their computers.
In addition, (if you turn off the auto-updater module) DNA Baser will never-ever try to exchange data with any computer/server in the world, not even in the local network.
Why antivirus programs generate false reports (false positive)?
There may be three reasons for this behavior:
- Producer fault: the antivirus program has a bug. It happens many times, and the producer usually fixes this in future updates.
- User fault: the anti-virus has the heuristic flags to sensitive (heuristic flags are set to ‘High’ instead of ‘Medium’). It is normal that an antivirus with heuristic flags set to extreme will raise more false-positive alarms than usual.
- Commercial propaganda: the antivirus program it is a little bit overzealous, in order to look better than other concurrent software. Many users believe that an anti-virus program is better than other is if it reports more suspicious activities/programs. This is wrong! A good antivirus should report ONLY the real problems without disturbing the user with inutile pop-ups at every 2 minutes.
Why did not happen with other programs?
Our program is self-packed in order to decrease its size and load-time. This technology is also used often by malware programs so many anti-viruses treat any program using this technology as suspicious (which is totally wrong).
How can you tell if a virus report is real or not?
Sometimes anti-virus program can report software as suspicious even if there is no reason for this.
If the anti-virus reports an explicit virus name then, yes there is a virus.
In addition, you can ignore in some cases reports of falling in the following categories: fake virus, jokes, crack tool, hoaxes, add ware.
Ever thought in trying a new antivirus product?
There are many good antivirus programs in the world.
We recommend you to try another antivirus product (all of them offer a free trial period of about 14-30 days).
For example Kaspersky takes only 11MB of space on hard drive and only 14MB of RAM, compared with Symantec which goes way over 100MB.
Another advantage is that Kaspersky can be totally disabled if you do not use it (so it will free the memory) while Symantec cannot.
 DO NOT install two antivirus programs at the same time because they will conflict!
More proof
DNA Baser version 2.7 was uploaded months ago. Other users should detect the danger since then, if it really will be a danger there.
We always scan the files before upload with an updated version of Kaspersky.
In addition, we use 'external witnesses', companies specialized in scanning software against malware, which usually scan with 3 to 10 antivirus products then reports the results.
Here are some links to 'external witnesses'.
Do your own research
* do a Google search for [“DNA Baser” virus report] and you will see that are no virus reports world wide, related to our product.
* contact Symantec customer support and ask questions. We contacted Symantec multiple times to solve this issue but they never bothered to answer or to add our product to their ‘Safe’ list of programs. This is usual with Symantec.
* install other antivirus programs or ask a friend (who has a different antivirus program than yours) to scan DNA Baser.
* contact other people that use DNA Baser (for example on our forum) and ask if they ever had problems.
Contact us
If you still think there is a possible problem, please contact us.
Do not forget to specify the name your anti-virus and the exact message (translated to English).
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