|
Support
Page moved here
As always, we will do our best to answer your questions in less than 12 hours. No matter if you are a customer or a trial user, YOU WILL GET YOUR ANSWER.
GETTING SUPPORT
There are several ways of getting support:
- Embedded help system - If you want to get help about a GUI (graphic user interface) item,
keep the mouse above that item. A small yellow window will pop-up, displaying information about that item. This is the most easiest way to get help quickly!
- Manual -
If the Embedded Help System is not enough, then please browse the manual. In most cases, the answer will be there.
- Search - Search the entire web site.
- Forum -
If the answer is not in the manual, post a question on our dedicated forum and wait for an answer. It
may take 1-8 hours to get an answer.
- Email
Do you have a feature request?
We do accept feature requests from our users. DNA Baser was created mostly based on requests and suggestions
from our users/customers. Due to our very high update rate, you can expect us to be VERY RESPONSIVE to your needs or suggestions. Of course, we cannot make any warranty that the feature you are requesting will be delivered but we will do your best to implement the feature you are requesting.
Do you think you have found a bug!
In the eventuality you have found a bug or having difficulties running DNA Baser on your computer, please visit this page. A special team will be assigned to you in order to offer you additional support.
|
