FAQ
DNA Baser - a sequence assembly software

Who is "Plimus"?
Do I have to pay again when a new update of DNA Baser is out?
I need a small feature. Can you implement it?
Do I have to save the contig every time I assemble some samples?
I want to assemble some sequences that are stored in MultiFASTA format.
Why DNA Baser does not automatically trim the low quality regions in my chromatograms?

I have an error saying: Cannot open file.
I am not a customer. Can I get support?

Do I have to pay again when a new update of DNA Baser is available?
No. All updates (subversions) are free of charge for our customers. DNA Baser will automatically inform you when a new update is out. Just make sure that the 'auto-update' feature is enabled.

I need a small feature. Can you implement it?
The entire software is based on customer requests. Feel free to submit any request you may have. After all DNA Baser is made for you.

Do I have to save the contig every time I assemble some samples?
No. By default, DNA Baser will automatically save the contig at the end of the assembly process. Practically, after you have pressed the 'Start assembly' button, you don't have to do nothing else. The program will automatically trim bad ends, assemble the contig, correct the errors and save the contig to disk for you. This is just one of the many automations you will find in DNA Baser.

I want to assemble some sequences that are stored in MultiFASTA format.
For the moment, DNA Baser does not support MultiFASTA format. Support for this format will be added soon. Until then you can use our free FultiFASTA to FASTA converter. This is one on our most downloaded and appreciated program.

I have an error saying: Cannot open file… The process cannot access the file because it is being used by another process” or “EFOpenError".

DNA Baser does not lock the files that it opens. This way it allows you to open the same file multiple times without generation sharing violations.
However other programs do not allow you to do that. For example if you open a FASTA file in Microsoft Word, Word will lock that file. Any other program that will try to open that file will fail as long as the file is opened in Word. We recently created a workaround this issue but works only for FASTA/SEQ/TXT files. The SCF and ABI files are still under this restriction.
Workaround: do not open the same file in DNA Baser and other programs (that are using locking techniques) at the same time.

I am not a customer. Can I get support?
Sure. We treat both customers and trial users with the same attention. Please see this document.

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