DNA Baser
How to file a bug

General note

We need to reproduce the bug in our computers in order to fix it. Please make sure you send enough information in order to help us to identify bug's location. Please describe the bug/problem you have found using as many words as possible.

A report like: 'It gives me an error when I try to assemble 2 files'' won't help us very much. Please send us AT LEAST the error message.
If the bug is in the alignment algorithm will be great if you will send us the sample files (scf, abi) that generate the bug/error.
When you send an email please don't let the 'subject' field empty, instead type the reason of the email. If you are a beta tester, please start the subject line of your emails with 'BT'.

Specific information/files to send:

-the steps necessary how to reproduce the problem. If we can reproduce the problem in our computers the bug will be fixed in minutes. This is the best case scenario.
-your DNA Baser version
-your Windows version
-describe what settings did you used. A faster way is to send the 'system\settings.ini' file to us and we will collect the information from that file.
-screen shot of the problem, or
-the exact error message (press Control+C on the error message box. This will copy the message to clipboard. Then paste the message into the email)
-the sample files that generated the problem (if it is the case)
-if you switched DNA Baser to BT mode, please press the "Generated debug log" button and send the generated files (2 files) to us.
-if you are running under a limited user account (non-administrator), check if you have enough free space.

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