Our resellers

Who is Plimus/Regnow?

Plimus and RegNow are our resellers. They are authorized to process credit card and PO orders and they accept over 70 types of currency.

You have to send the payment into Plimus account ONLY after you received the PO/Invoice from Plimus where is written CLEARLY you may do this. Please do not send the payment to Plimus account before receiving the confirmation from Plimus that you may start the transfer.

I have a question. Should I contact Plimus of Heracle BioSoft?

Please contact us if you have questions related to the product, if you need technical support or if you have questions about product's price and volume discounts.

Please contact Plimus if you have problems WHILE purchasing (credit card not accepted, faxing the PO, etc) or if you cannot locate your order. Plimus offer tool-free telephone support and services and is open 24/24 hours per day.

I need the W9 form. Where can I get it.

You can get the W9 form directly from Plimus web site: www.plimus.com/PlimusW9.pdf

Contact Plimus

• View your order status (check the 'View Order Information' at the bottom of the page)
• Plimus online support
• Plimus phone support
• Plimus Sales: sales@plimus.com
• Plimus Sales: shortfall@plimus.com
• Plimus Feedback: wecare@plimus.com
• Plimus Accounting: accounting@plimus.com
• Plimus Support: support@plimus.com
• Dedicated support for vendors: vendors@plimus.com

Customer Frequently Asked Questions

• My order was declined
• I am having ordering difficulties
• I did not receive a confirmation email/receipt email
• I was double-charged
• I want to pay by wire transfer and need your bank information
• How is VAT calculated?
• Can I use a Purchase Order?

Quick links

• Payment details
• Do you need a quote
• Price list