* Currency conversion issues

In case you make the payment in other currency than the one specified on the invoice, your bank (or other intermediary banks) may apply miscellaneous fees to the transferred amount (like “Currency conversion fee” or “Wire transfer fee”) and the amount that will reach us will be less than expected (less than the amount you intended to send). We will consider the transaction unfinished until the product will be paid entirely. In case this mistake has already happen, please speak with your bank representative and ask what kind of fees they (may) charge.

To prevent this problem please choose the correct currency (currency of your country)!

* Your order status

Your order status can be viewed on our reseller's web site. Any issues related to payments must be directed towards our reseller.

* Responsibilities

By placing an order, you sign our electronic License Agreement. One of its clauses is to fulfill the payment in maximum 4 weeks.

Once you have place the order, you explicitly agree to take the reasonability of making the payment. In case your organization has a dedicated Billing and Payments department please contact it every week and make sure that the payment was made before the deadline. In case of delay, we will not contact any other persons in your organizations (except you) in order to clarify the situation.

By placing the order you acknowledge its existence. We are not responsible to contact you at fix intervals to remind you that it should be paid.

Definition of "you": the payment that placed the order and/or person who's email was provided during purchase.

* Other notes

Please save or print your invoice/payment details immediately after you place the order. We will not send you a new invoice at your request. However, you can access order detail page on our reseller web site at any time and obtain a new copy or check the status of your order.

Any questions related to how to make payments/money transfer/invoice should be addressed to our reseller.

* Payment delay

If during purchase you know that your payment may take longer that one month, please contact us and we will make a more suitable deadline for you. We can be very flexible if we see some commitment from your side.

We strongly recommend you to fulfill the payment within 2 weeks from the date you place the order. If more than 4 weeks have past during purchase date, please contact us urgently. We know that in some large institutions processing the papers can take some time and we easily extend the deadline but only if we see that you are showing your interest and active implication in solving this issue.

If you fail to meet the dead line we will send you first a reminder. The next email will be an updated bill containing the amount to pay plus a $21 fee for each week of delay. The price to be paid may be updated if the ration between Euro/US dollar has depreciated.

After this, failing to submit the payment we will raise the "refuse to pay" flag for your order. We will not offer support and other services and we reserve the right to hire a lawyer agency specialized in debt collection. Additional fees and expenses may appear and the bill may escalate to a very large amount. Because after placing the order we sent you a unlock key it means that you have used the software without paying for it. This will have further legal implications related to illegal software usage and piracy.