Currency conversion issues

In case you make the payment in other currency than the one specified on the invoice, your bank (or other intermediary banks) may apply miscellaneous fees to the transferred amount (such as “Currency conversion fee” or “Wire transfer fee”) and the amount that will reach us will be less than expected (less than the amount you initially sent). The transaction will not be finished until the product is paid entirely. Please speak with your bank representative and ask what kind of fees they (may) charge. Any related issues must be directed towards our reseller.

Note: To prevent this problem please choose the correct currency (currency of your country) when you place your order! For example, if you are from Europe and intend to pay in Euros, please choose this currency instead of US Dollars. The virtual store will automatically update the price.

Your order status

Please save or print your invoice/payment details immediately after you place the order. If you have lost your order you can access it on our reseller web site.

Your order status can be viewed on our reseller's web site.

Payment interval

When you place the order, you explicitly take the responsibility of submitting full payment in maximum 2 weeks! In case your organization has a dedicated 'Purchases' department please contact it regularly to make sure that the payment was sent without delay.